Working with your agency
Whether you're looking to hire a temp, a permanent employee, or you're looking to fill a temp-to-perm position, it's important to work with your personnel agency in a way that helps them to best understand your needs, and helps you to get exactly the kind of people you need.
Develop a relationship with your agency
The better your agency gets to know your company as a whole, the better position it will be in to anticipate your needs, and to know what kinds of job candidates work well with your company. Don't hesitate to talk about possible future needs, along with your current needs. Send an email to your agency with the URL for your web site, and send printed collateral such as brochures, when possible.
Written job descriptions
Rather than relying on a verbal description, send the agency a written job description for the position you're looking to fill. Be as specific as possible in describing not just the skills, but the kind of temprament you're looking for. Also provide general information about your company or organization, such as information about your corporate culture; management style and scheduling--even if it doesn't seem directly related to the particular position you're looking to fill. The more your agency knows about how you do business, the better position they'll be in to provide you with the best possible candidates.
When in doubt, ask for a face-to-face interview
Some clients are not aware that even for some temporary positions, you can ask to interview candidates. Just as with permanent positions, meeting candidates and speaking with them in person is often the best way to determine the right fit. If time doesn't allow for an in-person interview, you may want to consider a brief telephone interview.
Communicate problems early
If you have any concerns about the candidate, the best approach is to contact your agency right away. Good agencies will make every effort to resolve a client's concerns as quickly as possible.
Primary and secondary contacts
If you are the agency's primary contact, try to also identify a secondary contact person whom the agency can speak about your contract. This will make it easier to resolve issues during times when you're in a meeting, or otherwise unavailable.